“Driving Forward, Pursuing Excellence”™​

Investigative Process Engineering

In any business or service, things go wrong from time to time. These might be complaints from your customers (internal and external) or it may be a significant incident that has occurred. Discovering the root cause of the incident can be vital to maintaining your relationship with your customers, and the integrity of your company name.

We provide an independent investigative service, which links to our process mapping services, where we can dig down and find out what has happened, and why, as well as providing solutions to prevent it happening again. Using techniques developed from criminal investigative experience, we cut through rumour and speculation, to identify key facts, event sequences and in turn this helps us to identify weaknesses within your business processes. Naturally, all investigations are conducted in confidence, impartially and ethically.